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Engineering, technology, administrative, accounting, manufacturing.

Customer Service Representative

San Jose, CA

Posted: 01/26/2023 Position Categories: Administrative: Customer Service Pay Rate: 27-30

Job Description

A computer networking company is seeking a Customer Service Representative to join their team!

Job Summary:

The Customer Service Representative is responsible for ensuring that all customer questions and issues are dealt with quickly in order to deliver a high level of service. This position is also responsible for providing internal support to sales personnel with regards to follow-up on customer order status, obtaining reports and information, and assisting with liaison role internally.

Essential Duties and Responsibilities:

  • Address internal and external customer questions and issues promptly. Issues may include order status, shipments, billing, etc. via email or thru the phone
  • Provide support to sales personnel's in running their business. Support includes dealing with order status, inventory availability, various reports, etc.
  • Review purchase orders for required information prior to order entry and then enter into order into our ERP system.
  • Verify pricing, billing terms, and other terms and conditions, etc.
  • Review open order status (backlog) multiple times throughout the day to drive related actions.
  • Interface with internal departments to drive internal issues for your customers.
  • Drive proactive customer service by providing inside Sales Representatives with, and for specific key accounts, follow-up with phone calls to ensure 100% customer satisfaction with Allied Telesis and its products.
  • Process requests for Customer Service-related RMA’s (stock rotation, etc.)
  • Process, Track and Report Evaluation Unit status
  • Process, Track and Report Internal Purchase Requisitions
  • Proactively interact with sales personnel in order to minimize back-end emergencies.
  • Run various reports on regular and ad hoc basis
  • These duties & responsibilities is not considered all-inclusive, but may include other duties as assigned by management.

Job Requirements


Experience, Skills & Abilities:

  • Possess at least 5 years experience in customer service, preferably in office environment.
  • Ability to demonstrate a high degree of proficiency with MS Office applications, SAP, Salesforce experience strongly preferred.
  • Ability to be professional and courteous and have strong written, oral, and organizational skills.
  • Excellent verbal and written communications skills in English and Spanish preferred.
  • Able to work fairly independently, receiving a minimum of detailed supervision and guidance.
  • Able to maintain professional demeanor during stressful situations.
  • Able to receive and apply feedback to improve performance.
  • Able to interact positively and productively across functions within the organization.
  • Able to manage priorities and to consistently meet commitments and deadlines.
  • Able to prioritize, plan work activities, and use time efficiently.
  • Able to maintain regular, predictable attendance.
  • Able to work effectively with multiple interruptions and distractions.
  • Able to follow instructions and respond to management direction.
  • Able to commit to long hours of work when necessary to reach goals.
  • Able to handle arising conflict over the phone.

Education / Training:

  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Physical Demands / Work Environment:

  • Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching.
  • Ability to perform consistent work on a PC.
  • Ability to sit, use keyboard and/or telephone 8+ hours / day, 5 days / week.

Additional Information

For more than forty years, Richmar Associates has connected talented job seekers with Silicon Valley businesses from start-ups to Fortune 500. We specialize in the temporary and direct placement services business. Based in the Silicon Valley, Richmar offers staffing solutions that include temporary, temp-to-hire, payroll service, vendor management and direct placement services to clients in the High-Tech Industry.


Richmar is an Equal Opportunity Employer.

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