A computer networking company is seeking a Customer Service Representative to join their team!

Job Summary:

The Customer Service Representative is responsible for ensuring that all customer questions and issues are dealt with quickly in order to deliver a high level of service. This position is also responsible for providing internal support to sales personnel with regards to follow-up on customer order status, obtaining reports and information, and assisting with liaison role internally.

Essential Duties and Responsibilities:

• Address internal and external customer questions and issues promptly. Issues may include order status, shipments, billing, etc. via email or thru the phone
• Provide support to sales personnel's in running their business. Support includes dealing with order status, inventory availability, various reports, etc.
• Review purchase orders for required information prior to order entry and then enter into order into our ERP system.
• Verify pricing, billing terms, and other terms and conditions, etc.
• Review open order status (backlog) multiple times throughout the day to drive related actions.
• Interface with internal departments to drive internal issues for your customers.
• Drive proactive customer service by providing inside Sales Representatives with, and for specific key accounts, follow-up with phone calls to ensure 100% customer satisfaction with Allied Telesis and its products.
• Process requests for Customer Service-related RMA’s (stock rotation, etc.)
• Process, Track and Report Evaluation Unit status
• Process, Track and Report Internal Purchase Requisitions
• Proactively interact with sales personnel in order to minimize back-end emergencies.
• Run various reports on regular and ad hoc basis
• These duties & responsibilities is not considered all-inclusive, but may include other duties as assigned by management.

QUALIFICATIONS

Experience, Skills & Abilities:

• Possess at least 5 years experience in customer service, preferably in office environment.
• Ability to demonstrate a high degree of proficiency with MS Office applications, SAP, Salesforce experience strongly preferred.
• Ability to be professional and courteous and have strong written, oral, and organizational skills.
• Excellent verbal and written communications skills in English and Spanish preferred.
• Able to work fairly independently, receiving a minimum of detailed supervision and guidance.
• Able to maintain professional demeanor during stressful situations.
• Able to receive and apply feedback to improve performance.
• Able to interact positively and productively across functions within the organization.
• Able to manage priorities and to consistently meet commitments and deadlines.
• Able to prioritize, plan work activities, and use time efficiently.
• Able to maintain regular, predictable attendance.
• Able to work effectively with multiple interruptions and distractions.
• Able to follow instructions and respond to management direction.
• Able to commit to long hours of work when necessary to reach goals.
• Able to handle arising conflict over the phone.

Education / Training:

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.

Physical Demands / Work Environment:

• Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching.
• Ability to perform consistent work on a PC.
• Ability to sit, use keyboard and/or telephone 8+ hours / day, 5 days / week.