Connectivity Solutions Engineer

Sunnyvale, CA

Posted: 05/11/2020 Position Categories: Technology

Job Description


  • Assist customers to configure new systems and connect them to hospital networks and Laboratory Information Systems
  • Troubleshoot and resolve network connection issues and applying a deep understanding of security guidelines, Windows network, and operating systems
  • Conduct advanced analysis of POCT01, ASTM, and HL7 data messages to troubleshoot and resolve LIS transmission issues associated with Diagnostic Tests, applying knowledge of LIS communication protocol and interpretation of test results.
  • Document inquiries, complaints and resulting investigations in the complaint management system
  • Adhere to Quality Management System procedures
  • Maintain product knowledge and support continuous improvement efforts
  • Contribute to quality compliance through accurate and concise case documentation
  • Represent Technical Support on projects and operational teams, communicating findings back to Technical Support
  • Complete all assigned and required training satisfactorily and on time
  • Performs additional tasks as assigned by the Technical Support Manager or Supervisor

Job Requirements

Education and Experience: 

Bachelor’s Degree (or equivalent) in biomedical engineering / IT with two or more years of relevant experience in clinical laboratory instrumentation/software/systems or in Technical Support

Master’s Degree with 0-2 Years related work experience

Knowledge and skills: 

Strong working knowledge in ASTM, HL7, POCT01 or an equivalent communication protocol is required

Work experience or certification in one or more of the following in the following is a plus:

Network and System Administration

Microsoft Windows server/desktop PC support

Information security and IT risk assessment

ComTIA A+, Network+, Security+, MCSA

Experience using and/or troubleshooting one or more of the following preferred:

Laboratory Information Systems (LIS)

Laboratory analytical diagnostic equipment, medical devices and software

IT and computer networking/communication protocols

MS Windows Operating systems and databases (MS SQL)

PCR and Microbiology, Molecular Biology Oncology or Virology

Patient sample preparation and collection workflow

Experienced user of laboratory analytical diagnostic equipment or medical devices

Fluent English (written and oral) is required (additional languages would be an advantage – French, Italian, German, Russian, Spanish, Portuguese)

Customer-oriented – understands customer expectations and empathizes with customer & patient needs

Knowledge and use of commercial computer application packages (MS Office)

Familiarity with (or similar CRM System) a plus

Ability to read and decipher system logs

Able to follow complex procedures and processes

Excellent written and verbal communication skills

Curious & self-motivated with the ability to learn a complex technology platform quickly

Proactively analyzes complex problems, draw conclusions and propose precise action plans

Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality

Thrives in a dynamic and fast-paced environment


Available to work different shifts, evenings, weekends and holidays as necessary

May include extended computer and telephone work involving repetitive arm/wrist motions

May include occasional overnight travel

Additional Information

For more than forty years, Richmar Associates has connected talented job seekers with Silicon Valley businesses from start-ups to Fortune 500. We specialize in the temporary and direct placement services business. Based in the Silicon Valley, Richmar offers staffing solutions that include temporary, temp-to-hire, payroll service, vendor management and direct placement services to clients in the High-Tech Industry.

Richmar is an Equal Opportunity Employer.

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