Product Support Representative

Sunnyvale, CA

Post Date: 06/21/2018 Job ID: RMA 5312 Position Categories: Administrative: Customer Service Pay Rate: Depending on experience

A biotech manufacturing company in Sunnyvale, CA is looking for a Product Support Representative.  This is an entry-level position that helps with prompt issue identification and proper routing of customer inquiries and complaints.

Responsibilities:

  • Serves as first point of contact on Tier 1 team.
  • Ensures that customer reported complaints received via phone, email, voicemail, or web are documented appropriately in the complaint management system.
  • Contributes to quality compliance through proper and concise documentation of product or technical inquiries.
  • Performs additional tasks as assigned by the Technical Support Manager.

High School graduate with 2 years of experience in a customer service or support role, or Associate's degree with 1 year experience in a customer service or support role, or Bachelor's degree.

Excellent written and verbal communication skills.

Self-motivated, organized, and with strong attention to detail.

Thrives in dynamic, fast-paced, and constantly changing environment.

Able to prioritize workload effectively.

 

 

For more than forty years, Richmar Associates has connected talented job seekers with Silicon Valley businesses from start-ups to Fortune 500. We specialize in the temporary and direct placement services business. Based in the Silicon Valley, Richmar offers staffing solutions that include temporary, temp-to-hire, payroll service, vendor management and direct placement services to clients in the High-Tech Industry.

Richmar is an Equal Opportunity Employer.


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