Service Shipping/Receiving Coordinator

Sunnyvale, CA

Posted: 02/10/2020 Position Categories: Administrative: Warehouse/Shipping/Receiving

Job Description

A medical device company in Sunnyvale, CA is seeking a Shipping and Receiving Coordinator to assist in their service department. You will be responsible for the incoming and outgoing of materials, reagents, instruments or equipment to meet customer expectations which involve receiving, shipping, and inventory/material control.



  • Performs manual and/or clerical duties that may utilize various systems / WMS involved in receipt or preparation of materials for shipment.
  • Performs a wide variety of planning, scheduling, coordinating and reporting tasks in support of the manufacturing work flow.
  • Coordinates and monitors work flow, assisting in scheduling and prioritizing activities in assigned distribution area.
  • Maintains compliance with relevant local, country and international guidelines.
  • May have responsibility for fulfillment administration and processes.
  • Process Sales Orders /RMA’s for all returns/shipments for Service Operations Department
  • Provide return instructions, clearance certificates, authorization forms, etc.
  • Prepares documentation, maintains records, and coordinates logistics for product shipment
  • Communicates within the main Shipping/Receiving area. Schedules and Coordinates both Domestic and International freight forwarder transactions with logistics.
  • Maintains Shipping records, including providing tracking or shipping history information to Service Coordinators or customers on request
  • Prepare boxes with appropriate labels for shipment as required
  • Communicates status of Shipping/Receiving activities to appropriate personnel. May provide training to new hires
  • Formally document new or changed procedures
  • Maintain knowledge of current international import/export regulatory requirements
  • Perform decontamination process for all Cepheid Service or Returned products
  • Perform physical cycle count and maintain/update Service inventory in SAP
  • Comply with ISO/QSR requirements and maintain effectiveness of the quality management system
  • Maintain safety levels of packaging material and crates
  • Support the Service work shop with ordering or pulling parts

Job Requirements

High School Diploma or GED

2 to 4 years of experience in a shipping and receiving role in a Medical Device Company

Outstanding organizational skills and the ability to work independently

Good working knowledge of MS Office

Experience within ERP / CRM systems an advantage (SAP, Sales force and Service Max)

Good ability to discover and use new software

Ability to function under pressure

Excellent customer relationship management, phone presence and written

Physical requirements/abilities:Work in a warehouse environment

Additional Information

For more than forty years, Richmar Associates has connected talented job seekers with Silicon Valley businesses from start-ups to Fortune 500. We specialize in the temporary and direct placement services business. Based in the Silicon Valley, Richmar offers staffing solutions that include temporary, temp-to-hire, payroll service, vendor management and direct placement services to clients in the High-Tech Industry.

Richmar is an Equal Opportunity Employer

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